Jr. Officer / Officer – FSSC (P2P Service Desk Executive L1, India

1 - 2 Years

Job Description

Jr. Officer / Officer - FSSC
(P2P Service Desk Executive L1, India, Europe, USA)

Lupin Grade

  • When asked by the stakeholder, provide information that can be derived from the system
  • Document each and every query raised by the query in the ticket management system
  • Seek primary information needed to resolve the query from the stakeholder and document the information accurately in the ticket management tool
  • Escalate all unresolved queries to Service Desk Executive L2
  • Close all the resolved tickets if not closed by the stakeholder within the agreed timeline

Salary: Not Disclosed by Recruiter

Industry:Pharma / Biotech / Clinical Research

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Must Have:
  • B Com/M Com
  • Total experience of 1 - 2  years of Service Desk
  • Good working knowledge of SAP
  • Good understanding of the P2P processes
  • Business level proficiency in foreign language (German or Dutch)
  • Open to work rotationally in the Morning shift, Afternoon shift and Night shift

Good to Have:
  • Previous work experience in the pharmaceutical sector


UG:B.Com - Commerce

PG:M.Com - Commerce

Doctorate:Doctorate Not Required

Company Profile


Lupin Limited is one of India's largest manufacturers of bulk actives and formulations. The principal bulk actives manufactured by it include Rifampicin, Pyrazinamide, Ethambutol (anti-TB), Cephalosporins (anti-infectives) and cardiovasculars. The company also possesses competencies in phytomedicines, in which medicines are made out of plant and herbal resources supported by the discipline of modern medicine.
View Contact Details+

Recruiter Name:HR

Contact Company:LUPIN LIMITED