Jr. Officer / Officer – FSSC (P2P Service Desk Executive L1, India

1 - 2 Years
Mumbai

Job Description

Jr. Officer / Officer - FSSC
(P2P Service Desk Executive L1, India, Europe, USA)

Lupin Grade
E0/E1

  • When asked by the stakeholder, provide information that can be derived from the system
  • Document each and every query raised by the query in the ticket management system
  • Seek primary information needed to resolve the query from the stakeholder and document the information accurately in the ticket management tool
  • Escalate all unresolved queries to Service Desk Executive L2
  • Close all the resolved tickets if not closed by the stakeholder within the agreed timeline

Salary: Not Disclosed by Recruiter

Industry:Pharma / Biotech / Clinical Research

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Must Have:
  • B Com/M Com
  • Total experience of 1 - 2  years of Service Desk
  • Good working knowledge of SAP
  • Good understanding of the P2P processes
  • Business level proficiency in foreign language (German or Dutch)
  • Open to work rotationally in the Morning shift, Afternoon shift and Night shift

Good to Have:
  • Previous work experience in the pharmaceutical sector

Education-

UG:B.Com - Commerce

PG:M.Com - Commerce

Doctorate:Doctorate Not Required

Company Profile

LUPIN LIMITED

Lupin Limited is one of India's largest manufacturers of bulk actives and formulations. The principal bulk actives manufactured by it include Rifampicin, Pyrazinamide, Ethambutol (anti-TB), Cephalosporins (anti-infectives) and cardiovasculars. The company also possesses competencies in phytomedicines, in which medicines are made out of plant and herbal resources supported by the discipline of modern medicine.
View Contact Details+

Recruiter Name:HR

Contact Company:LUPIN LIMITED