Manager / Sr. Manager – FSSC ( Business Excellence, Quality

6 - 11 Years
Airoli

Job Description

Designation : - Manager / Sr. Manager - FSSC (Business Excellence, Quality and Service Management

Lupin Grade : - M2/M3

JD : -
        Manage the design of performance reporting dashboards
        Measure and report actual performance against the target SLA / KPI
        Prepare service reports as per business requirements
        Schedule and participate in meetings with key stakeholders in Lupin FSSC to highlight anomalies and suggest changes
. Identify process improvement opportunities

Key Attributes : -
Must Have:
6-12 years of previous work experience with a minimum of 3 years in a performance reporting team in a BPO or Shared Service organization
Experience in designing and using technology for dashboard reporting and analytics
Open to working in rotational shifts (morning, afternoon and night) if required
Qualifications - CA or MBA (Finance) from a premier B-School
Good to Have:
Certifications such as Lean, Six Sigma Black Belt

Job Location : - Airoli

Number of Openings : - 1

Salary: Not Disclosed by Recruiter

Industry:Pharma / Biotech / Clinical Research

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization, Finance, CA

Doctorate:Doctorate Not Required

Company Profile

LUPIN LIMITED

Lupin Limited is one of India's largest manufacturers of bulk actives and formulations. The principal bulk actives manufactured by it include Rifampicin, Pyrazinamide, Ethambutol (anti-TB), Cephalosporins (anti-infectives) and cardiovasculars. The company also possesses competencies in phytomedicines, in which medicines are made out of plant and herbal resources supported by the discipline of modern medicine.
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Recruiter Name:HR

Contact Company:LUPIN LIMITED