Officer / Executive – FSSC

3 - 4 Years
Airoli

Job Description

(P2P Service Desk Executive L2, India, Europe, USA)

Grade - E1/E2

        Assess queries or issues escalated by the Service Desk Executive - L1
        Reach out to stakeholders for additional information, if required
        Resolve queries or escalate unresolved queries to the team leads for guidance
        Coordinate with processing teams to resolve queries and issues
. Provide query resolution to the stakeholders over email or call.

Salary: Not Disclosed by Recruiter

Industry:Pharma / Biotech / Clinical Research

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Key attributes:
Must Have:
  • B Com/ M Com 
  • Total experience of 3 - 4  years of Service Desk
  • Good working knowledge of SAP
  • Good understanding of the P2P processes
  • Business level proficiency in foreign language (German or Dutch)
  • Open to work rotationally in the Morning shift, Afternoon shift and Night shift
  • Good to Have:
  • Previous work experience in the pharmaceutical sector.

Education-

UG:B.Com - Commerce

PG:M.Com - Commerce

Doctorate:Doctorate Not Required

Company Profile

LUPIN LIMITED

Lupin Limited is one of India's largest manufacturers of bulk actives and formulations. The principal bulk actives manufactured by it include Rifampicin, Pyrazinamide, Ethambutol (anti-TB), Cephalosporins (anti-infectives) and cardiovasculars. The company also possesses competencies in phytomedicines, in which medicines are made out of plant and herbal resources supported by the discipline of modern medicine.
View Contact Details+

Recruiter Name:HR

Contact Company:LUPIN LIMITED