E2

Job Description

• Handle complaints related to
• MDI & DPI devices
• Dermal formulations
• Nasal sprays  
• Categorize complaints (quality defect, device malfunction, adverse event, packaging, labeling).
• Conduct complaint investigations including batch record review, device evaluation, and retention sample review.
• Perform root cause analysis and initiate CAPA.
•  Perform complaint trend analysis and support continuous improvement initiatives.
• Coordinate with CFT teams.
• Support audits, product recalls, and field corrective actions when required.
• Strong investigation and documentation skills
• Understanding of regulatory and vigilance requirements
•  Good communication and analytical abilities

Work Experience

Education

Competencies