Manager / Sr. Manager – FSSC ( Business Excellence, Quality

6 - 11 Years

Job Description

Designation : - Manager / Sr. Manager - FSSC (Business Excellence, Quality and Service Management

Lupin Grade : - M2/M3

JD : -
        Manage the design of performance reporting dashboards
        Measure and report actual performance against the target SLA / KPI
        Prepare service reports as per business requirements
        Schedule and participate in meetings with key stakeholders in Lupin FSSC to highlight anomalies and suggest changes
. Identify process improvement opportunities

Key Attributes : -
Must Have:
6-12 years of previous work experience with a minimum of 3 years in a performance reporting team in a BPO or Shared Service organization
Experience in designing and using technology for dashboard reporting and analytics
Open to working in rotational shifts (morning, afternoon and night) if required
Qualifications - CA or MBA (Finance) from a premier B-School
Good to Have:
Certifications such as Lean, Six Sigma Black Belt

Job Location : - Airoli

Number of Openings : - 1

Salary: Not Disclosed by Recruiter

Industry:Pharma / Biotech / Clinical Research

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization, Finance, CA

Doctorate:Doctorate Not Required

Company Profile


Lupin Limited is one of India's largest manufacturers of bulk actives and formulations. The principal bulk actives manufactured by it include Rifampicin, Pyrazinamide, Ethambutol (anti-TB), Cephalosporins (anti-infectives) and cardiovasculars. The company also possesses competencies in phytomedicines, in which medicines are made out of plant and herbal resources supported by the discipline of modern medicine.
View Contact Details+

Recruiter Name:HR

Contact Company:LUPIN LIMITED